ISSUE MAPPING TOOL

Year: 2017-present
Supported by: Public Digital Innovation Space, Taiwan
Project type: Group. Initiated by Fang-Jui Chang

PROJECT BACKGROUND

I made lots of phone calls during the discovery stage when I first started working with civil servants across the ministries in Taiwan on complex social issues. It’s time consuming, so I turned my thinking and methods into a document that speaks for me. It also  provides the opportunity to let people ‘fork’ their thinking and methods into better ones as well as share them with a wider audiences. It’s been iterated every month over 1 and a half years so far and we’re still working on it. We started iterating with people not just from government, but also the civic tech society and governments across the world from this year onward. The ultimate goal is to come up with a better tool for the discovery stage so that it can be used and iterated upon by everyone.

WHAT IS ‘ISSUE MAPPING INSTRUCTION’?

Issue Mapping Instruction (IMI) is a toolkit for issue analysis. It helps analyse complex issues with multi-stakeholders and puts everyone the same page before and during discussion.

IMI helps lower the threshold for reflection and critiquing by making the information clearer during discussions. IMI consists of three linked segments (see Figure 1). The first segment asks participants to clarify the context of the issue, the second segment identifies policy and strategy, and the last segment identifies stakeholders.

It is not necessary to complete IMI in the order presented, but to confirm the relevance of each piece of information. However, this means that the following elements: Problem, Possible Solution, Current Planning and Future Planning should have relevance instead of mutual independence.

WHY DO WE NEED ISSUE MAPPING?

Everyone should have the responsibility to participate in public affairs. We shouldn’t expect heroes or blame certain people. If mistakes are made, we should criticise ourselves and see what actions need to be made.

Context is important and we need collective intelligence to complete the context.

1. Information is not consolidated from different departments within the government.

2. Decision making process and its evidence are not clear. (Context is important.)

3. The public may not know the information regarding decision making, so they can’t express

AFTER ISSUE MAPPING…

1. Check if all of the information is true and has evidence.

2. Discuss more on uncertainty statements.

3. Make sure the relationship between each data is logical.

4. Consolidate information and start deliberation.

 The tool takes a form of a document. It’s easier for civil servants to work on in the beginning.

The tool takes a form of a document. It’s easier for civil servants to work on in the beginning.

 Issue Mapping Instruction Web is a Digital tool that invites wider stakeholders to contribute information from different perspectives to an issue. Better use of collective intelligence.

Issue Mapping Instruction Web is a Digital tool that invites wider stakeholders to contribute information from different perspectives to an issue. Better use of collective intelligence.

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